Do you ship worldwide & how much does shipping cost?

Due to the current challenging period, in order to protect the quality of transportation. We can currently ship only to the US, the UK by express. Guarantee delivery of items within the specified time in each region.

Please be assured that our shipping channel is the most reliable. Guarantee delivery of goods within the specified time except for the special circumstances. We hope customers enjoy the best quality and fastest service experience. Please understand that we don't promise the time limit for delivery from other countries(except for the US, the UK ).

What are your shipping and processing times?

Standard Shipping Times

US:7-15 days

UK:7-15 days

Processing Times

Orders can sometimes take about 1 working day (within 24 hours on the working day) to process after placing the order before shipping out.  

Where can I find my tracking number?

When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number.

If you haven't received one or if the tracking number doesn't work, no worries. Contact us and we'll solve it! 

If you need more detailed information, please shoot us an email at hello@bcmask.com and we'll help you out!

Unexpected Delays

In some instances the delivery may take longer than the standard shipping times stated above. Most of these delays are caused by international customs processing that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.

Warranties

At BASE CAMP®, we are proud to provide our customers with the best quality products! We guarantee any product sold by us to be free of manufacturing defect. If you believe you have received a defective item, please contact our customer service team immediately by email.


You can find the contact information below. If contacted within 30 days of the original order date, we will review the defect and provide either a replacement or refund depending on your preference and item availability. A defective item can be replaced by the same item or an item of the same price level. In the case of a refund, the order must have been placed directly with BASE CAMP®.

Customer Support Email: hello@bcmask.com

Note: Due to the current dangerous time, we are not accepting turns and exchanges except currently, in the case of manufacturer defect. 

After it is declared to be over by WHO, we will review our return policy and continue to act in the best interest of our customers and employees. Thank you for your patience and understanding.

Order Cancellations

We strive to fulfill orders as quickly as possible to get your items out to you in a timely matter. Because of this, once an order has been confirmed, it cannot be changed or cancelled.

Customer Support Email: hello@bcmask.com