OVER $ 60 FREE SHIPPING|Due to the epidemic situation, returns are not accepted (except for quality issues)

SHIPPING & RETURNS

 

Do you ship worldwide & how much does shipping cost?

Currently affected by the epidemic, in order to protect the quality of transportation.We can currently only ship to Canada, the United States, Europe.Guarantee delivery of items within the specified time in each region.

Please be assured that our shipping channel is the most reliable.Guarantee delivery of goods within the specified time,We hope customers enjoy the best quality and fastest service experience.



What are your shipping and processing times?

Standard Shipping Times

USA: 7-15 days

UK:7-15 days

Processing Times

Orders can sometimes take 1-3 days to process after placing the order before shipping out.  

Where can I find my tracking number?

When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number.

If you haven't received one or if the tracking number doesn't work, no worries. Contact us and we'll solve it! 

If you need more detailed information, please shoot us an email at leoburnett888@gmail.com and we'll help you out!

Unexpected Delays

In some instances the delivery may take longer than the standard shipping times stated above. Most of these delays are caused by international customs processing that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.

Warranties:

At BaseCamp® Mask, we are proud to provide our customers with the best quality products! We guarantee any product sold by us or any of our authorized resellers to be free of manufacturing defect. If you would like to verify a dealer is authorized, please contact our customer service team. If you believe you have received a defective item, please contact our customer service team immediately by email or phone.

You can find the contact information below. If contacted within 30 days of the original order date, we will review the defect and provide either a replacement or refund depending on your preference and item availability. A defective item can be replaced by the same item or an item of the same price level. In the case of a refund, the order must have been placed directly with BaseCamp™ Mask. If the item was purchased through one of our authorized resellers, a refund through that seller may be possible depending on their individual return policy.

Customer Support Email: hello@bcmask.com

Order Cancellations:

We strive to fulfill orders as quickly as possible to get your items out to you in a timely matter. Because of this, once an order has been confirmed, it cannot be changed or cancelled.

Customer Support Email: hello@bcmask.com